About Us
Founded in 1997, iGem.com was started as a niche retailer and distributor of electronic testing equipment and security systems for the jewelry industry. Facing fast growing interest in electronic jewelry testing equipment, among a very wide customer base, iGem.com expanded to become a niche retailer and distributor of various consumer electronics items, security devices, testing equipment, and computer peripherals and parts.
We are not trying to compete with big name, category covering websites, but at the iGem.com website, consumers may find the most innovative and interesting technology, hard-to-find or pioneering items that may not be found elsewhere.
Being a boutique electronics store, we still have low overhead and can afford to offer our customers very interesting products at affordable prices with great customer service and support.
We are trying to provide service and support that you might receive from your local store owners, who are sadly disappearing from downtowns around the U.S. as they are replaced by huge warehouse-style behemoths, and for whom customer service might not be the first priority. We do our best to provide you with excellent personal service, so you can feel comfortable, just like in your local store.
We are doing our best to assure the complete satisfaction of every shopper. We continually expand to satisfy the unquenchable appetites of electronic and computer fans everywhere for innovation, and we work hard to update our site with the most interesting products, useful new features and reliable content. From our website, to processing purchases, and to delivering to your door, we utilize the latest e-commerce and Internet technology to provide real-time order status information, tracking numbers, safe and secure SSL encrypted transactions and much more. This allows iGem.com to get you your products fast. In fact, most of our orders ship the same or the next business day.
If you have a suggestion that you would like to share with us, please let us know. Customer feedback helps our business and allows us to better serve our customers.
iGem Instruments is based in Morganville, New Jersey.
