Price, specifications and terms of offers are subject to change without notice. iGem Instruments is not responsible for typographical and/or photographic errors. Photographs are for illustrative purposes only, and actual items may differ in color or design. Retail products are accompanied by the original manufacturer's warranty. iGem Instruments has no responsibility to offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. iGem Instruments reserves the right to refuse service to anyone.
Payment Methods
- Visa
- Mastercard
- American Express
- Discover Card
- PayPal (shipping only to Confirmed PayPal addresses)
- Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
- No C.O.D. orders please.
- Please accept our apologies, but we may refuse to accept international credit cards at our sole discretion based on credit risk assessment by our credit department.
Returns
We are not the manufacturer of the items purchased, so be sure to check our website for manufacturer contact information and warranty coverage. As a courtesy to our buyers we are currently providing 30-day money back guarantee for all unused items in 100% original condition, We reserve right to change this policy at our sole discretion at any time. Please read our Returns Policy for more information. Before returning an item, make sure you’ve acquired a Return Authorization from iGem Instruments.
IGEM Instruments highly recommends that our customers use Expedited or Express shipping methods for Tri Electronics gold tester gel refills during times of extreme heat or cold weather. Exposure for extended periods to temperatures that are outside of the proper storage range (below freezing or above 85 °F) might render the gels unusable. We are not responsible for damage caused by the customer’s selection of a non-expedited shipping method.Damaged or defective items: If you receive a damaged or incorrect item from iGem, contact us by email support@igem.com , otherwise by telephone at 1-800-704-5834. Refuse any packages that show signs of damage and report to iGem and the shipper immediately.
Important Information For International Buyers:
All customs duties/taxes imposed by your country's authorities are buyers' responsibility. Please contact your country's customs and/or taxation authorities to find out what customs duties/taxes may be applied to your purchase. We do not accept returns from our international clients.
Please contact us if you have any questions. Electronic gold testers are not eligible to be returned once the buyer uses them. Please contact the manufacturer for warranty service, if such service is required.
Merchandise shipped outside the United States will not be accepted for return, unless buyer agrees to pay for round trip shipping costs.
Shipping Methods
- FedEx Ground - 5 to 7 business days + 24-48 hours to process the order.
- FedEx Express Saver - 3 business days + up to 24 hours to process the order.
- FedEx 2Day - 2 business days + up to 24 hours to process the order.
- FedEx Overnight - Delivery within 1 business day + up to 24 hours to process the order.
- USPS Priority Mail - Delivery within 2 to 9 business days + 24-48 hours to process the order.
- USPS Express Mail - Delivery within 1 to 2 business days + up to 24 hours to process the order.
- USPS - APO/FPO orders welcome! General Rules Apply. Shipped by USPS Priority only,
- We do ship Internationally.
- All International buyers are fully responsible for Customs Duties and/or taxes and all other charges assessed by their local authorities
- Sorry, we do not accept any returns from abroad due to high shipping costs, unless buyer agrees to absorb all shipping and handling costs. We determine such costs at our sole discretion.
- Exact delivery times to all International locations cannot be guaranteed, if shipped by U.S. Postal Service
- All International orders require 24-48 hours processing time before shipping.
- FedEx does not ship to P.O. Boxes. All orders placed with FedEx shipping and a Post Office Box shipping address will be shipped by USPS.
- All orders require 24-48 hours processing time before shipping. Express orders will be shipped in 24 hours or less (excluding Holidays and weekends) for all items in stock.
- iGem Instruments does not process or ship orders during weekends and Holidays.
- No deliveries will be made on Saturday or Sunday.
- Our cut off shipping time is 3pm Eastern Time for Express Shipping, 10am for all Ground/Standard shipping.
- All orders shipped within New Jersey will be charged state sales tax. Please note that the sales tax for New Jersey is calculated based upon the total price of the order, including shipping and handling. The tax imposed by New Jersey on shipping and handling is part of the state sales tax, not a separate tax.
Requests for Shipping Changes
Any request for changes in shipping method or address after you have placed the order will incur either a service fee of $10 or lost shipping (if we have already printed a shipping label which cannot be refunded) whichever is greater.
Damaged/Defective/Missing Merchandise
If you receive a damaged, defective, missing or incorrect items in your order, please contact us within 3 days of receipt of item. If you receive merchandise with extensive damage to its packaging upon arrival, refuse the order and contact us immediately. Please have your order number available when you contact us. In such an event, we recommend that you contact the shipper immediately to report the damaged goods. All claims about damaged, defective, missing or incorrect items in your order will be declined if received later than 3 days after delivery of your order to you.
